What are "SmartEmails", and how do they work?

SmartEmails are customized email addresses you can create to automate gathering of feature requests from your customers and internal teams (such as Sales and Support). Emails sent to these email addresses are automatically converted into requirements in your Accompa account to save you valuable time.

Here's how SmartEmails work:

• Create a SmartEmail address (such as YourPick@featureidea.com).
• Share this email address with your customers and internal stakeholders for sending feature/enhancement requests.
• Your customers and internal stakeholders send feature request emails to your SmartEmail address.
• These emails will be automatically converted into requirements (or features) in your Accompa system, based on custom rules you define.
  • Please Note: There will be a delay of up to 30 minutes between the time an email is received, and the time it is converted into a requirement in Accompa.